Sonatafy Nearshore Software Development

IT Help Desk Support

Sample CV

IT Help Desk Support Summary

As an IT Help Desk Support, I provide knowledge and experience in the area of systems and achieve professional and personal development through ethical work.

Help Desk  – April 2017 – Current

IT Help Desk Support Project description:

IT Help Desk


  • Implementation of new customers.
  • Training for the use and management of ERP as a priority, FinanSaaS, Infor, etc.
  • Azure services, create users, and manage.
  • Training processes and customer service.
  • New development based on user’s requirements.
  • BD Management in SQL in azure, local servers, etc

Technologies and tools:

Jira, Confluence, Azure, SQL

IT Help Desk – Dec 2014 – Nov 2017

Project description:

IT Help Desk.


  • Manager of the Baja California area for support of software known as e-delphyn, as well as the generation of reports and collection of information as a database (backup and restore).
  • Telephone support, attention for printer incident solution Connect via cable with the same system in another client’s PC.
  • Teaching users how to use the software. Installing and setting up the Servers for each, Hospital (IMMS, ISSSTE).
  • Monthly visit for support and requirements

Technologies and tools:

Microsoft Project 2013, Microsoft Visio 2013, Team Foundation Services (TFS)

IT Help Desk – Aug 2013 – Aug 2014

Project description:

A mix of a software engineer and scrum master in the development of OSS applications. Developed using N-Tiered architecture as well as design patterns (Repository, Façade) and service-oriented.


  • Assistant in inventory management, registration, and entry of products into the system.
  • Apply discounts and changes in the prices of items in the database.
  • Perform searches using the MySQL search engine.
  • Reports and information management such as cost, amount, and profit margin.
  • Management and entry of personnel to the system and authorization of users.
  • User training for use and management of the database system.

Technologies and tools:

Excel, SQL

IT Support and Help Desk – Mar 2011 – Aug 2013

Project description:

IT Support and Help Desk


  • Responsible for the systems department, related to preventive and corrective maintenance of computer equipment.
  • Access and server management, as well as site management.
  • Support to users within the company, remote access to branches.
  • Internal documentation and management of Active Directory

Technologies and tools:

Team Foundation Server, Microsoft SQL Server 2012, Microsoft Office


The Sonatafy Advantage Why Choose Sonatafy

Voted #1 Most Trusted US-Based Nearshore Software Company of 2020, Sonatafy provides access to the TOP 1% of Software Development resources in Latin America.

With Sonatafy, you $25 to $53 per hour for Top-Tier IT Help Desk Support Talent! Sonatafy’s Talent Acquisition can place qualified engineers in as quick as two weeks, guaranteeing you best-in-class service.

Our Developers Engineers:

Highly qualified, top tier talent

Proficient English-speaking, affordable

Resources placed to match your time zone

Sonatafy can AUDIT, VISUALIZE, TRANSFORM, VERIFY, and MAINTAIN your complete development lifecycle.

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For more information talk to us today or give us a call 619-736-7218 and follow us on LinkedIn and Facebook for news, updates, and discussions with industry professionals.  #sonatafytechnology #it #helpdesk #support

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