We are doing great things, come join us!
Our IT HelpDesk Entry level requirements are pretty simple, be professional, be driven to continuously improve your skills and domain knowledge, and be ready to have fun. We know work can be hard and it is important to us that we build teams that help each other to learn, grow as engineers and developers, and create the working life that makes coming to work each day worth it. Come do great things!
## We are only hiring Mexican Citizens at this time ##
IT HELPDESK ENTRY LEVEL Responsibilities
- This position will start during Normal business hours and then move to an overnight shift.
- As an IT Helpdesk support technician, you will provide support in the following way:
Provide technical support and training to end-users.
Read technical boards/websites, confer with users, and/or conduct computer diagnostics.
Participates in special projects as required.
Create and update knowledge documentation.
Provide support in both English and Spanish
Skills and Qualification
Excellent English level required (written and spoken).
Great Customer Service skills.
What Sonatafy has to offer you
Sonatafy is a growing company of people who love to help our customers to succeed. Our environment is extremely engaging and fast-paced, with dozens of specialties coming together to provide the best possible experiences for our customers. We work with qualified candidates and get them onto exciting and complex teams where they can learn, grow, and do the best work of their careers. Are you looking for a rewarding and challenging next step in your career? Come do great work.
Sonatafy provides competitive salaries and some of the best perks in the industry, including:
- 100% Remote Work
- 100% Payment Scheme
- Excellent Health Benefits
- Up to 20 Days PTO
- Certification and Career Help
We also hinge our cultural DNA of being in CTRL:
- I am CLEAR at what I am doing and what I am expected to be doing.
- I am TRANSPARENT in how I am working and delivering that work.
- I am RESPONSIBLE in that I think like an owner and the customer.
- I can LEAD myself, my team, and our customers to success.