Sonatafy Nearshore Software Development

Help Desk Support

Sample CV

Summary

Provide knowledge and experience in the area of systems and achieve professional and personal development through ethical work.

Help Desk  – April 2017 – Current

Project description:

IT Help Desk

Responsibilities:

  • Implementation of new customers.
  • Training for the use and management of ERP as a priority, FinanSaaS, Infor, etc.
  • Azure services, create users, and manage.
  • Training processes and customer service.
  • New development based on user’s requirements.
  • BD Management in SQL in azure, local servers, etc

Technologies and tools:

Jira, Confluence, Azure, SQL


IT Help Desk – Dec 2014 – Nov 2017

Project description:

IT Help Desk.

Responsibilities:

  • Manager of the Baja California area for support of software known as e-delphyn, as well as the generation of reports and collection of information as a database (backup and restore).
  • Telephone support, attention for printer incident solution Connect via cable with the same system in another client’s PC.
  • Teaching users how to use the software. Installing and setting up the Servers for each, Hospital (IMMS, ISSSTE).
  • Monthly visit for support and requirements

Technologies and tools:

Microsoft Project 2013, Microsoft Visio 2013, Team Foundation Services (TFS)


IT Help Desk – Aug 2013 – Aug 2014

Project description:

A mix of a software engineer and scrum master in the development of OSS applications. Developed using N-Tiered architecture as well as design patterns (Repository, Façade) and service-oriented.

Responsibilities:

  • Assistant in inventory management, registration, and entry of products into the system.
  • Apply discounts and changes in the prices of items in the database.
  • Perform searches using the MySQL search engine.
  • Reports and information management such as cost, amount, and profit margin.
  • Management and entry of personnel to the system and authorization of users.
  • User training for use and management of the database system.

Technologies and tools:

Excel, SQL


IT Support and Help Desk – Mar 2011 – Aug 2013

Project description:

IT Support and Help Desk

Responsibilities:

  • Responsible for the systems department, related to preventive and corrective maintenance of computer equipment.
  • Access and server management, as well as site management.
  • Support to users within the company, remote access to branches.
  • Internal documentation and management of Active Directory

Technologies and tools:

Team Foundation Server, Microsoft SQL Server 2012, Microsoft Office


 

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