Transfer information between two or more departments through any medium that best facilitates the transfer and comprehension of the information.
Global Support Technician
2018 – 2020
Responsibilities:
Serve as a frontline technical resource to customers and partners via phone, email, or web. Create and maintain incident management. Identify cases that require escalation.
IT Services Coordinator
2018 – 2020
Responsibilities:
Evaluate employee skills and mentoring. Manage schedules, time-off requests, and coverage for short shifts. Asset management. Present metrics to clients and offer improvement plans.
Technical Writer Technologies and tools
PROGRAMING LANGUAGES AND FRAMEWORKS
Visual Studio Code
Markdown
Docs as code
reStructured Text
Hugo
Confluence
Jira
Technical Writer Certification
AWS Cloud Practitioner 2021
The Sonatafy Advantage
The Company’s software service offerings are widely recognized as “best of breed”, targeting enterprises ranging from Small to Medium Sized businesses through Fortune 500 companies to better help:
Maximize the entire software development life-cycle investment
Executives and managers trust the development process, which helps reduce micromanagement, allowing increased focus on day-to-day business decisions
What makes Sonatafy unique?
US based management providing thought leadership, oversight and consulting
Speed of proposals and solution delivery
Low employee attrition rate <7%
Operating history and marquee clients
Proven recruiting and screening systems/processes
Align solution to client needs
Ongoing management / oversight of career growth and continued education for placed resources, which is unique in our industry
We offer comprehensive code audits
While Sonatafy works well in any industry, the Company has achieved significant traction and domain expertise in several high-profile sectors such as:
Healthcare, Financial Services, Software Services, SaaS and Consumer Products
