As an IT Help Desk Support, I provide knowledge and experience in the area of systems and achieve professional and personal development through ethical work.
Help Desk
April 2017 – Current
IT Help Desk Support Project description:
IT Help Desk
Responsibilities:
Implementation of new customers.
Training for the use and management of ERP as a priority, FinanSaaS, Infor, etc.
Azure services, create users, and manage.
Training processes and customer service.
New development based on user’s requirements.
BD Management in SQL in azure, local servers, etc
Technologies and tools:
Jira, Confluence, Azure, SQL
IT Help Desk
Dec 2014 – Nov 2017
Project description:
IT Help Desk.
Responsibilities:
Manager of the Baja California area for support of software known as e-delphyn, as well as the generation of reports and collection of information as a database (backup and restore).
Telephone support, attention for printer incident solution Connect via cable with the same system in another client’s PC.
Teaching users how to use the software. Installing and setting up the Servers for each, Hospital (IMMS, ISSSTE).
Monthly visit for support and requirements
Technologies and tools:
Microsoft Project 2013, Microsoft Visio 2013, Team Foundation Services (TFS)
IT Help Desk
Aug 2013 – Aug 2014
Project description:
A mix of a software engineer and scrum master in the development of OSS applications. Developed using N-Tiered architecture as well as design patterns (Repository, Façade) and service-oriented.
Responsibilities:
Assistant in inventory management, registration, and entry of products into the system.
Apply discounts and changes in the prices of items in the database.
Perform searches using the MySQL search engine.
Reports and information management such as cost, amount, and profit margin.
Management and entry of personnel to the system and authorization of users.
User training for use and management of the database system.
Technologies and tools:
Excel, SQL
IT Support and Help Desk
Mar 2011 – Aug 2013
Project description:
IT Support and Help Desk
Responsibilities:
Responsible for the systems department, related to preventive and corrective maintenance of computer equipment.
Access and server management, as well as site management.
Support to users within the company, remote access to branches.
Internal documentation and management of Active Directory
Technologies and tools:
Team Foundation Server, Microsoft SQL Server 2012, Microsoft Office
The Sonatafy Advantage
The Company’s software service offerings are widely recognized as “best of breed”, targeting enterprises ranging from Small to Medium Sized businesses through Fortune 500 companies to better help:
Maximize the entire software development life-cycle investment
Executives and managers trust the development process, which helps reduce micromanagement, allowing increased focus on day-to-day business decisions
What makes Sonatafy unique?
US based management providing thought leadership, oversight and consulting
Speed of proposals and solution delivery
Low employee attrition rate <7%
Operating history and marquee clients
Proven recruiting and screening systems/processes
Align solution to client needs
Ongoing management / oversight of career growth and continued education for placed resources, which is unique in our industry
We offer comprehensive code audits
While Sonatafy works well in any industry, the Company has achieved significant traction and domain expertise in several high-profile sectors such as:
Healthcare, Financial Services, Software Services, SaaS and Consumer Products
