Sonatafy Nearshore Software Development

IT Help Desk Support

Candidate CV

IT Help Desk Support Summary

As an IT Help Desk Support, I provide knowledge and experience in the area of systems and achieve professional and personal development through ethical work.

Help Desk

April 2017 – Current

IT Help Desk Support Project description:

IT Help Desk

Responsibilities:

  • Implementation of new customers.
  • Training for the use and management of ERP as a priority, FinanSaaS, Infor, etc.
  • Azure services, create users, and manage.
  • Training processes and customer service.
  • New development based on user’s requirements.
  • BD Management in SQL in azure, local servers, etc

Technologies and tools:

Jira, Confluence, Azure, SQL


IT Help Desk

Dec 2014 – Nov 2017

Project description:

IT Help Desk.

Responsibilities:

  • Manager of the Baja California area for support of software known as e-delphyn, as well as the generation of reports and collection of information as a database (backup and restore).
  • Telephone support, attention for printer incident solution Connect via cable with the same system in another client’s PC.
  • Teaching users how to use the software. Installing and setting up the Servers for each, Hospital (IMMS, ISSSTE).
  • Monthly visit for support and requirements

Technologies and tools:

Microsoft Project 2013, Microsoft Visio 2013, Team Foundation Services (TFS)


IT Help Desk

Aug 2013 – Aug 2014

Project description:

A mix of a software engineer and scrum master in the development of OSS applications. Developed using N-Tiered architecture as well as design patterns (Repository, Façade) and service-oriented.

Responsibilities:

  • Assistant in inventory management, registration, and entry of products into the system.
  • Apply discounts and changes in the prices of items in the database.
  • Perform searches using the MySQL search engine.
  • Reports and information management such as cost, amount, and profit margin.
  • Management and entry of personnel to the system and authorization of users.
  • User training for use and management of the database system.

Technologies and tools:

Excel, SQL


IT Support and Help Desk

Mar 2011 – Aug 2013

Project description:

IT Support and Help Desk

Responsibilities:

  • Responsible for the systems department, related to preventive and corrective maintenance of computer equipment.
  • Access and server management, as well as site management.
  • Support to users within the company, remote access to branches.
  • Internal documentation and management of Active Directory

Technologies and tools:

Team Foundation Server, Microsoft SQL Server 2012, Microsoft Office


 

The Sonatafy Advantage The Sonatafy Advantage

The Company’s software service offerings are widely recognized as “best of breed”, targeting enterprises ranging from Small to Medium Sized businesses through Fortune 500 companies to better help:

  • Maximize the entire software development life-cycle investment
  • Executives and managers trust the development process, which helps reduce micromanagement, allowing increased focus on day-to-day business decisions

What makes Sonatafy unique?

  • US based management providing thought leadership, oversight and consulting
  • Speed of proposals and solution delivery
  • Low employee attrition rate <7%
  • Operating history and marquee clients
  • Proven recruiting and screening systems/processes
  • Align solution to client needs
  • Ongoing management / oversight of career growth and continued education for placed resources, which is unique in our industry
  • We offer comprehensive code audits

While Sonatafy works well in any industry, the Company has achieved significant traction and domain expertise in several high-profile sectors such as:

  • Healthcare, Financial Services, Software Services, SaaS and Consumer Products

The Sonatafy Advantage Why Choose Sonatafy

Voted #1 Most Trusted US-Based Nearshore Software Company of 2020, Sonatafy provides access to the TOP 1% of Software Development resources in Latin America.

With Sonatafy, you pay $40 to $70 per hour for Top-Tier Software Development Talent! Sonatafy's Talent Acquisition can place qualified engineers in as quick as two weeks, guaranteeing you best-in-class service.

Our Developers Engineers:

Highly qualified, top tier talent

Proficient English-speaking, affordable

Resources placed to match your time zone

Sonatafy can AUDIT, VISUALIZE, TRANSFORM, VERIFY, and MAINTAIN your complete development lifecycle. For more information on securing our Development Engineers, check out our case studies or contact us today.

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