Technical Advisor

Joseph Oddo

Joe Oddo is an accomplished powerhouse executive with over two decades of experience as a Chief Information Officer, excelling in various sectors, including healthcare, government services, and manufacturing. He is well-versed in business strategy and has a clear vision in mergers & acquisitions, which has helped him streamline operations and drive significant bottom-line results. Joe has received multiple accolades, including being recognized as one of the “Top 10 CIOs in Healthcare” by Healthcare Digital and securing the “Top 50 Technology Professionals (CIO/CTO)” title by OnCon for two consecutive years.

Joe is a leader in information security management. He has masterminded key initiatives that have helped tighten cyber defenses, reducing vulnerabilities by 25%. During his tenure at General Motors, Joe spearheaded IT strategy and global architecture for 83 countries, while managing a portfolio rationalization of over $150M annually.

Known as an “innovation architect,” Joe has pioneered technological advancements in customer service through the implementation of robotics, AI, smart chatbots, and analytics. One of his innovations improved claims processing operational first pass rate to an industry-leading 97.4%.

As a fractional CIO/CTO, Joe is a change agent who drives business strategy and delivers technology insights. He is not just an executive but a thought leader, having served on five corporate boards. His insights are sought after in conferences globally, and his influence extends through his publications and press releases on pivotal industry trends.

Joe’s educational background, with an MBA in Accounting and Information Systems, and Executive Certifications from Columbia University, anchors his expertise in solid academic prowess. He brings a disciplined, process-oriented approach to every project, with certifications in Project Management (PMP), Six Sigma Green Belt, and Production & Inventory Management (CPIM).

With Joe Oddo as their fractional CIO/CTO, companies are not just hiring an executive, but they are empowering their businesses with a visionary, a strategist, and an executer all rolled into one. His track record of business transformations and technological innovations make him an ideal candidate to navigate companies through the complexities of today’s digital landscape.

Positions

CIO / CTO / CISO / IT Advisor / Board Member

Education

Columbia University Business School and Center for Technology Management. – Executive Certification in Business Excellence, Digital Strategy, Cybersecurity and Dev/Ops

Oakland University – Master of Business Administration – Information Systems

University of Michigan, Ross Business School – Bachelors of Business Administration

Awards & Recognitions

Recognized as one of the “Top 10 CIOs in Healthcare” by Healthcare Digital, Jan. 2023

Two time recipient of “Top 50 Technology Professionals” by OnCon – 2022 and 2023

Case Studies

Professional Experience

TriWest Healthcare Alliance ($4.3B Health Plan)  

Chief Information Officer

Span of Control: up to 410 FTEs, including 4 Directors, Reporting to the CFO

I oversaw all of information technology, cybersecurity, business, and digital strategy, as well as operational initiatives, covering areas such as security, service management, telephone, network infrastructure, and data services. I spearheaded a key Information Security initiative that successfully reduced system vulnerabilities by 25% by improving endpoint protection and consolidating files into a centralized management dashboard. Additionally, I implemented innovative NLP-based machine learning, robotics, and AI solutions within the Call Center, achieving a 78% reduction in specific labor tasks for agents. I also established a Service Management organization and implemented ITSM processes and automation technologies, which enhanced Incident Management response times by 83% and improved return to service metrics by 43% year over year.

BCBSM Corp. ($25B Health Plan Business) 

Senior IT Director

Span of Control: 350 FTEs, including 4 Directors, 38 senior managers, $20M Base budget, $45M Capital

Reporting to the CIO, Health Plan Business

I was responsible for the management of all systems supporting application architecture, claims processing, customer service, pharmacy systems, health accounts, HIPAA compliance, and clinical data. I led the end-to-end service for customers and providers, leveraging innovative technologies such as robotics, AI, and biometrics to add business value. I spearheaded the implementation of the corporate-wide ICD-10 Program, impacting all healthcare business units and the national provider network. I restructured the IT Testing Office, aligning it with the CMMI framework, and transitioned to a managed services model, achieving over 25% in cost savings. My strategic business transformation initiatives included enhancing test automation, data quality, and environment management, significantly improving claims testing and regression processes.

Capgemini America, Inc.

Practice Director 2012                 

Global Director – Practice Director (Consumer Based Solutions) 2010 to 2012

Major Clients: Phillips Health Care (NA, Europe), Baxter, and General Motors

In 2012 at Capgemini, as Practice Director, I led the Solutions Service Line for all US West clients, where I was responsible for delivering multifaceted projects that spanned mobile, cloud computing, business intelligence, SAP, and Infrastructure as a Service. From 2010 to 2012, as Global Director of Consumer Based Solutions, I managed $10M in account sales and directed the delivery of consumer-focused solutions, notably creating an award-winning mobile application for vehicle ownership and launching the Capgemini Mobile Application Development Framework worldwide. As Global Director of Strategy and Architecture, I oversaw a large outsourcing group responsible for General Motors’ IT application development and strategic investment portfolio, delivering innovative architecture services and managing mergers and acquisitions. I developed a new CRM IT strategy and took the lead in presenting at the Paris Motor Show. My strategic initiatives reduced client service costs by 24%, drove major changes in customer lifecycle management, and implemented a client TCO dashboard, leading to significant hosting cost reductions.

Global Director, Strategy and Architecture

Major Client: General Motors

Reporting to Vice President. Leader for a global Capgemini outsourcing group – comprised of 25 direct reports worldwide, managing a very large Automotive OEM client’s IT application development, strategic investment portfolio (over $150M a year), and providing architecture services for their Global Sales, Aftermarket Service, and Marketing organization. Responsible for the account start-up, transition, and team management. Interactions occur mostly with Senior Executive (director and above) levels. Responsibilities also include oversight of Mergers and Acquisitions integration / separations, outsourced application development vendors, sustained applications, and infrastructure providers for 500 applications globally. Portfolio includes custom as well as large scale COTS solutions such as SAP and Oracle / Peoplesoft.