Industry Insights 5 Using Technology To Reduce Employee Turnover

Industry Insights


Using Technology To Reduce Employee Turnover

by | May 31, 2022 | Blog, Featured, Leadership

About The Author Steve Taplin

Steve Taplin, CEO of Sonatafy Technology, is a serial entrepreneur with extensive expertise in software development, MVP product development and the management of staff augmentation services.

Let’s talk about Employee Turnover. Now more than ever, employees are leaving organizations at record rates, creating an excess of vacant positions in the job market. Companies are experiencing difficulties retaining or recapturing workers. Human resource departments make great efforts to engage employees, offering a more exciting experience to boost recruitment and retention rates and improve the bottom line.

A business with high employee engagement experiences 23% more profitability and 43% less turnover (registration required), reports the global analytics and advice firm Gallup.

While increasing this vital level seems overwhelming, the efficient use of technology eases the stress and effort expended. HR leaders can update their tech stack with helpful tools to enhance procedures, from onboarding and consistent pulse surveys to recognition programs.

With so many people working remotely nowadays, leaders are experiencing difficulties identifying when workers become unhappy. Additionally, training previously consisted of efficient in-person shifts or shadowing seasoned workers. The process is challenging to perform digitally.

Companies are attempting to resolve these issues with artificial intelligence.

Onboarding New Hires

AI can digitize the onboarding process, providing personalized experiential services to new employees and touching on experience and emotion mapping.

AI can also assist with effective training, ensuring happier employees and a higher retention rate. Call centers, for example, which are notorious for high turnover rates, experience difficulty functioning effectively without the manager’s ability to physically walk around and supervise employees, as staff now work remotely.

Constellation Research has custom-built an AI solution to coach employees in their now-virtual world. It utilizes natural language processing, coaching systems, intelligent decision making and conversational AIs.

Gamification integrates into the education and training process. It offers options like simulations or adventure and rewards elements, making learning game-based and enjoyable.

Enhanced Monitoring

McKinsey revealed in a recent survey that the number one reason people will leave a job is because of uncaring leaders.

ChannelAsia states that the number of people leaving their careers has been unequaled throughout the pandemic. The previous record, in 2019, was 42 million people quitting their jobs. In 2020, 48 million resignations shattered that amount.

According to an article on Workable, by supporting training and performance, managers can avoid the high turnover rate of 20% of new hires leaving within the first 45 days. Ongoing AI surveys and automated feedback chatbots identify issues and foster supportive communication with employees to ensure that they feel heard and valued.

AI combines activity data—when employees clock in when they make phone calls and what their schedules dictate—into helpful information for leaders. It can identify whether a worker is overworking and about to burn out or if their time should be better structured. It’s important to address declines in office morale before it causes workers to leave.

Automated systems can be configured to encourage positive behavior.

Promptly logging in is an opportunity for companies to craft technology that automatically tracks and reports on timely punch-ins and rewards bonuses to punctual employees. This system may be especially beneficial for remote or overnight workers, who may feel unnoticed or underappreciated.

Teaming With An AI Development Company

Software development enables organizations to customize programs that provide the most significant benefit. Software development companies create, engineer, implement and test such applications.

As is said often these days, shop local. The advantages of a nearshore development company can outweigh an offshore one. Nearshore companies are typically in the same country or time zone. The geographic proximity ensures fewer travel costs. Minimal differences in time and fewer cultural or language barriers enable simpler and quicker communication.

Offshore outsourcing often boasts low rates, but nearshore is just as cost-efficient and comes with the above advantages.

The Benefits

Using AI in the modern workplace significantly boosts an employee’s feelings of being recognized, appreciated, and supported throughout their entire career. Utilizing this strategy can allow companies to lower the turnover rate and effectively improve their income.

Artificial intelligence identifies issues, eases communication, isolates emerging trends, increases productivity, and turns complex data into something easily digestible.

While artificial intelligence still has a lot to learn—and more to teach us—harnessing the technology correctly and consistently is paramount to better the working experience, ultimately raising employee engagement.

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