IT Help Desk Support
IT Help Desk Support Technicians
Help desk support technicians are the go-to people for providing technical assistance and help related to an organization’s IT systems, including laptops, computers and software. Technicians are often responsible for answering queries and addressing system and user issues in a timely and professional manner.
Help desk support often works closely with the internal and external IT team, and will often interact with system and computer users across the company. The help desk team will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.
Nearshore Staff Augmentation
Sonatafy is a reputable staff augmentation provider in the United States that provides experienced Nearshore teams from Mexico and Latin America. You can always get timely staffing support by supplementing your in-house team with specialized staff without over-paying for redundant recruitment stages. Remote developers will join your in-house development processes, assisting your staff in desktop, mobile, or web product testing and support, giving you the support and assistance you need right now.
Common IT Help Desk Support Technologies we use include:
Flexible Staff Augmentation Solutions
Sonatafy’s staff augmentation solutions for helpdesk support technicians are affordable and flexible, allowing clients to hire from one technician to a whole team depending on their project requirements at a given moment. Contact us today to see how we can help you support your systems.
Cloud Platforms and Technologies
We have been working DevOps and Back-End developers with extensive expertise with Amazon Web Services, Microsoft Azure, and Google Cloud. Whether focused on Infrastructure as a Service, Platform as a Service, Serverless and Microservices architectures, or Hybrid Cloud applications, Sonatafy can source and vet experienced developers to help extend your teams output.
Common Cloud Platforms and Technologies we use include:
Communication and Business Process Tools
Our engineers will use your tooling and communication applications. Whether you are a Jira, Confluence, Slack shop, or you use Microsoft Teams, our team will adapt. We support all versioning systems from Git to Bitbucket, and all of our engineers will be able to attend all meetings with clear sound and video capabilities.
Common tools we use include: