cateRpillar nearshore Case Study
Customer Support Call Center Reps
Sonatafy Engagement Caterpillar Nearshore
Caterpillar Inc. is an American Fortune 100 corporation that designs, develops, engineers, manufactures, markets, and sells machinery, engines, financial products, and insurance to customers via a worldwide dealer network. It is the world’s largest construction equipment manufacturer.
Solar Turbines Incorporated, a wholly-owned subsidiary of Caterpillar Inc., designs and manufactures industrial gas turbines for onshore and offshore electrical power generation, for marine propulsion, and for producing, processing, and transporting natural gas and oil.
Solar Turbines was struggling with high turnover in the technical call center support team. Sonatafy was engaged to resolve the constant turnover in that department.
The Challenges with the Caterpillar Nearshore
The Caterpillar Nearshore wants a quickly source Technical Call Center Support Specialists residing in Latin America to support their installers with on-demand support.
The Discovery with Caterpillar Nearshore
Sonatafy was able to quickly source Technical Call Center Support Specialists residing in Latin America to support their installers with on-demand support.
The result for the AI Company Nearshore
Quickly hire skilled technical support call center resources and retain them with incentivized payment schedules.
In an industry known for high turnover, Sonatafy has been able to keep the staff intact for the entire length of the engagement.
Sonatafy has had such great success with this partner, that they want to consolidate all their Latin American workforce under the Sonatafy brand.
Lower employee turnover in their call center roles
The Sonatafy Advantage
The Company’s software service offerings are widely recognized as “best of breed”, targeting enterprises ranging from Small to Medium Sized businesses through Fortune 500 companies to better help:
- Maximize the entire software development life-cycle investment
- Executives and managers trust the development process, which helps reduce micromanagement, allowing increased focus on day-to-day business decisions
What makes Sonatafy unique?
- US based management providing thought leadership, oversight and consulting
- Speed of proposals and solution delivery
- Low employee attrition rate <5%
- Operating history and marquee clients
- Proven recruiting and screening systems/processes
- Align solution to client needs
- Ongoing management / oversight of career growth and continued education for placed resources, which is unique in our industry
- We offer comprehensive code audits
While Sonatafy works well in any industry, the Company has achieved significant traction and domain expertise in several high-profile sectors such as:
- Healthcare, Financial Services, Software Services, SaaS and Consumer Products
Why Choose Sonatafy
Voted #1 Most Trusted US-Based Nearshore Software Company of 2020, Sonatafy provides access to the TOP 1% of Software Development resources in Latin America.
With Sonatafy, you $25 to $53 per hour for Top-Tier Software Development Talent! Sonatafy’s Talent Acquisition can place qualified engineers in as quick as two weeks, guaranteeing you best-in-class service.
Our Developers Engineers:
✓ Highly qualified, top tier talent
✓ Proficient English-speaking, affordable
✓ Resources placed to match your time zone
Sonatafy can AUDIT, VISUALIZE, TRANSFORM, VERIFY, and MAINTAIN your complete development lifecycle. For more information on securing our Development Engineers, please visit our website or contact us today.
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